1.3 SERVICE REQUEST PROCEDURE - WARRANTY

The extensive RIVA service network is glad to provide you with any information regarding issues not addressed by the manual.
Customers may contact Dealers, Sale Offices, Service Centres or directly:

RIVA AFTER SALES & SERVICE DEPARTMENT
Via Ansaldo 7 - 4100
Forlì - Italy
Tel: + 39 0543 474445
Fax: + 39 02 70058589
customer.service@riva-yacht.com

RIVA has carefully selected all main components and accessories installed aboard your yacht, choosing among the most reliable manufacturers who, by offering a wide service network, also guarantee a speedy availability of spare parts.

CAUTION

For all aspects related to the warranty of the yacht, please exclusively refer to what indicated in the sale agreement and in the warranty certificate in which all warranty conditions applicable to the purchased product are specified.

CAUTION

The maintenance operations described in the manual are simple, but should be performed by authorised and qualified technical staff only, according to the standard procedures delivered by the devices Manufacturers and in compliance with national and international regulations. We suggest contacting the RIVA Service Department.

CAUTION

RIVA declines all responsibility for damage due to improper preservation and poor maintenance.

CAUTION

RIVA declines all responsibility for the installation and operation of electric, electronic or mechanical equipment improperly installed by third parties in any unauthorised way by the Shipyard.

WARNING

RIVA declines all responsibility concerning tampering carried out by third parties on equipment installed in the Shipyard. Such tampering or unauthorized installations will not only void the warranty, but may cause damage to the yacht and injuries to the people on board.

WARNING

Equipment and devices: engine, winch, extractors and other devices are guaranteed by their manufacturers, who will service them directly through their service points. In case of need, the Service Department of RIVA will support your requests in order to provide you with a quick service and to guarantee the respect of the applicable rules. Upon yacht purchase, the Owner must send the Warranty Certificates of the relevant Manufacturers, in order to start the warranty period. RIVA will not be liable for undelivered Warranty Certificates.


AFTER-SALES SERVICE BROCHURE